Frequently Asked Questions

What is the Packdeck?

Easy answer, a Logistics Management System (LMS). Our software helps you improve transparency, increase efficiency, and connect to a large marketplace.

What types of loads does Packdeck handle?

We're designed to support full truckloads (FTL) and less than truckload (LTL) via dry van, refrigerated/frozen, and flatbeds.

Is Packdeck a freight broker (3PL)?

No, Packdeck is not a freight broker. We are a software that helps you manage your relationships with motor carriers and freight brokers.

Will this interfere with the relationship with my current freight broker?

No, the system is designed for you to continue business as usual.

How do I get started on the software?

Schedule a Call and one of our representatives will discuss which tools would benefit your organization the most.

Does Packdeck verify it's carriers?

Yes, we run all carriers through a rigorous vetting process before allowing access to the platform. During the selection process, you are able to review a performace analysis to ensure the carrier meets your standards.

Does Packdeck work with smaller carriers and owner-operators?

Absolutely, we're here to help carriers of all sizes.

Payments FAQ

How do payments/payouts work?

Send and receive ACH payments - free of charge! No more processing fees!

Why is my transaction still pending?

A bank or credit union transaction usually takes 3–4 business days to complete via the Automated Clearing House network (ACH) used by banks to transfer funds. Please note that transfers take longer to complete if over a weekend or a holiday.

Why did the transaction fail?

Sometimes transactions to or from a bank or credit union can fail. Here are a few reasons why a transaction can fail:

  • Insufficient funds. There are insufficient funds in the sending bank or credit union account to complete the transaction.
  • Frozen account. A bank or credit union account has been frozen.
  • Other reasons. A bank or credit union rejects the transaction for some other reason.

If a transaction fails, please contact your bank or credit union to check on the status of your account. Then either re-initiate the transaction or ask your financial institution why the transaction may not be processed.

How does the application protect customers’ payment data?

Our payment partner protects customers’ data through secure servers and a world-class cloud environment. Servers are encrypted with 128-bit or greater encryption controlled by Transport Layer Security (TLS), and sit behind firewall and intrusion protection. Our cloud service offers a highly secure environment with a dedicated security team.